Much of satisfaction of any product is related to customers knowing what they buy and identify their needs and expectations before buying. For all its wonderful features, new users should be aware that Internet phone services are still somewhat in its infancy compared to the regular services of telephone land lines that are more than 100 years. Due to the youth of Internet phone service, there are still some issues that are being developed through. So that The Kinks are still in the system?

Originally, the call quality is a concern, but the quality is now rated as similar to traditional calls in most surveys. Reliability is also generally good, although new users must understand that when power is lost or Internet connection is down, calls can not be achieved. It can however be easily circumvented by using an auxiliary, uninterrupted power, and save the communication as a cell phone or landline to use in emergencies. However, the biggest obstacle yet taken into account by the operators of Internet telephony is to ensure that customers have access to 911 or E911 services.

In 2005, the FCC has required that providers of Internet phone customers access to 911/E911. Providers are still struggling to make it happen. In some cases, gain access to the 911 system is limited, but in many cases, the difficulty is due to the portability of the service. Here is an example. With traditional phone services, 911 system allows emergency operators to identify the location or address of the caller by their phone number, operators mainly receive information from a kind of database reverse telephone directory. However, the Internet telephone number of a caller is assigned to the device and if the location of the device changes (ie, they take with them when traveling), the system can not automatically identify their location. Currently, it is the consumer’s responsibility to ensure that they notify their provider of Internet telephony to their location / address to keep the information updated in the database. Clearly, if calling from outside its location identified reached 911 and is able to tell the operator the location of the call would then need to be redirected to the correct 911 center for the region. However, this becomes a much bigger problem when the caller is unable to speak for some reason.

For some clients of Internet telephony, limited access 911/E911 is not a problem. For these users, their phone is used exclusively in one place, as their home or office, and once registered their location is easy to identify. Others maintain a landline or cell phone for other purposes and would be able to use these lines to make 911 calls required. Of course, for consumers who just want to enjoy cost savings and portability of telephone internet there are options to address some of the shortcomings of current Internet phone, but for others, the prospect of use of other technologies such as GPS satellite to solve the problems of locating callers to make Internet telephone services more desirable in the next year or two.

The challenge of constant and reliable access to 911 for Internet telephone services will be temporary, as it has been a number of years of land-line telephone service and thereafter according to cellular services. For users of Internet telephones today, it is important to check with service provider for access to 911 and ensure that their address / location is updated with the supplier at any time.

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